FAQ

OttoRewards pays the users credit card after every 15 day cycle. Once the 15 days is up, the manual pay option is available. At that point, simply choose the amount in the 15 day balance or you can choose a custom amount to pay.

Easy! You can switch between auto and manual payment whenever you choose. Simply navigate to the home page of the app and select the "How do you want to pay?" button. From there you can select your payment option whenever you want.

Yes! Simply navigate to your “Payment” page and select the “Cancel Payment” button next to the initiated payment that you wish to cancel.

Yes. when your payment cycle has one day left, a button will appear on the "Pay Page" that says "Cancel Auto Payment." Additionally if you would not like to wait until you have one day left in your payment cycle, you can always switch your auto-debit settings to manual. This will disable the automatic payment and let you choose when to pay, and what amount.

For security purposes, we require users to verify their bank account before payments can be made to liabilities. Upon sign up, there will be two small amounts deposited into your bank account. both deposits will be less than a dollar. They will be labeled "AcctVerify." ***These deposits could take up to 24 hours to appear.*** To verify your bank account, you can navigate to the "Cards" tab and you will see a blue button that says "Verify Micro Deposits Here." Select this button and you will see a page appear that will allow you two enter the two small deposit amounts from your bank account. Click "submit" and your account will be successfully verified.

You will need to contact your credit institution to inquire about payment reversal.

Currently, the OttoRewards app is only offered within the United States.

In the user’s Settings Page, under Auto Debit Settings, the user has the ability to choose manual pay, or auto-debit. Ultimately, the user holds full responsibility if their checking account is overdrafted.

There are several reasons an account may not be able to be authorized.  These may include: 

• The cardholder has recently moved and their billing address and credit report address are different.  This will become active once the addresses align. 
• The account is frozen.
• The account has changed and has not yet been updated on the credit report.  This will become active once the account aligns with the credit report.
• The cardholder is an authorized user, but not the primary account holder
• The account is in a delinquent state and requires intervention from the customer, such as recent fraudulent activity.

The first verification is provided by Methodfi API, which allows a safe and secure transfer of funds from your checking account to your credit card account.  The manual account information allows OttoRewards to securely add your checking account.

There are several reasons an account may not be able to be authorized.  These may include: 

• The cardholder has recently moved and their billing address and credit report address are different.  This will become active once the addresses align. 
• The account is frozen.
• The account has changed and has not yet been updated on the credit report.  This will become active once the account aligns with the credit report.
• The cardholder is an authorized user, but not the primary account holder
• The account is in a delinquent state and requires intervention from the customer, such as recent fraudulent activity.

OttoRewards does not currently offer their own rewards system.  This app works as a third-party gateway to allow the user the convenience of gaining rewards on their rewards credit cards, without having to remember to pay them through the credit card establishments.  This may change in the future.  All user’s will be notified of any changes or updates.

Yes, if the user would like to minimize the number of cards they pay for, they can downgrade their subscription plan through the “My Subscription” page within the “more” tab. The user will ultimately choose which rewards credit card(s) to remain active for their downgraded plan. If the user chooses to downgrade, that will go into effect for the next monthly pay cycle.

OttoRewards does NOT guarantee the minimum monthly credit card payment will be made on the user’s credit card account.  If the user selects the Auto-debit Setting, all transactions will be paid within a 15 day window.  If the user does not make any transactions on that card during that window, nothing will be paid. Currently, OttoRewards does not have the option to include the monthly minimum payment but this feature will be added in the near future.

Not at the moment, However this feature will be available soon. To pay a specific amount, simply navigate to your “pay” tab and you will be able to enter a specific amount you’d like to pay.

No, the user’s credit will not be negatively affected by the credit score monitoring.  Our monitoring system utilizes FICO through MethodFi API, which will keep the user up to date on their credit score changes, and how their score is ranked.

Yes, the user may cancel their subscription at any time.  Cancellation of the app will occur through their in-app purchases on their cellular device. The user will find a "Cancel My Subscription “ option at the bottom of the My Subscription page. This will route the user to their in-app purchases. After the user has successfully canceled, they will have access to their account until the expiring day of that month.

No refunds will be given if the user cancels immediately after their monthly subscription fee.  The account will continue to remain active until the expiry date at the end of that month.

Yes, the user can change their subscription plan at any time.  The user can upgrade this plan through the “more” tab and then by selecting “my subscription.”  If the user chooses to increase their plan, they will be automatically routed to in-app purchases to complete this transaction.  If the user chooses to downgrade, that change will go into effect for the next monthly pay cycle.

Regardless of the plan chosen, the user’s checking account will be withdrawn one time in a 15 day window.

No, OttoRewards does not store any personal or secured banking information.  All secured data, including, but not limited to social security numbers, full credit card numbers, account/routing numbers, are stored through MethodFi API.

We do not offer a credit card at this time.